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Dear Bybit users,
On April 10 between 16:58 UTC and 17:33 UTC, Bybit was alerted to abnormalities on our platform concerning the derivatives trading and immediately initiated our emergency protocol. After conducting a thorough investigation, we determined that our platform was experiencing server issues, which may have caused disruptions to several services, including displays of USDT/Inverse/USDC perpetual/future positions, orders and charts, submissions/modification, and cancellations of all orders. However, we would like to reassure you that all preset take profit/stop loss/trailing stop orders were executed as normal.
Our team responded to the incident immediately and identified the root cause to be a server outage caused by an inappropriate flow limit setting. We have since resolved the issue, and all services are back online. Bybit is committed to creating a fair, transparent and efficient trading environment.
We constantly listen, care and improve to provide our users with the industry’s safest, fastest, fairest and most transparent trading experience. We would like to reassure you that your account and digital assets are safe with us. If you believe that you have been unfairly impacted by the disruption, please do not hesitate to reach out to our 24/7 multilingual live chat support or submit a webform inquiry.